SHIPPING & RETURNS
Shipping Policy
We ship worldwide via DHL Express. The shipping cost is not included in the item’s price and will be shown at check out. You can see more information in the shipping tab.
After the package is send to the delivery company, it is not under our responsibility anymore.
The shipping time is estimative and depends on the delivery company. We are not responsible about the time of delivery and any delays that may occur during delivery.
If the package is lost during delivery, the client must contact the delivery company to solve the problem. We will offer our full support to the clients to recuperate their package.
If you would like to purchase additional insurance, please contact us at mayscrownwigs@gmail.com to see if we can accommodate this request.
Return & Exchange Policy
We wish to offer you the hair of your dreams, but in case that doesn’t happen you have 14 days to return it, first day being the day of delivery. Please contact us at mayscrownwigs@gmail.com to inform us about your intention to return so we can assist you with that.
Wigs must be return in original package and in its original state without any alteration. The buyer is responsible for the returning fees. It is the buyers’ s responsibility to make sure the package arrives safely when returning the wig for a refund. May’s boutique it is not responsible for the items lost in the returning process, on the way back to them.
When we receive it, we’ll inform you by e-mail. Please allow us 1-2 working day to inspect the item and let you know if we accept the return.
If the return is accepted the client will be refunded in 1-3 working days, minus the 10% restocking fee. The restocking fee covers the washing and restyling of the wig.
In case the wig presents any sign of wearing or alteration it will be send back to the client on his expense.
What are the signs of alteration:
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Cutting the lace or the hair
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Changing the part
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Shampooing or applying any products on the hair
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Styling or using of any kind of hot tool on the hair
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Applying makeup
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Removing comb or clips.